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Shipping & Returns

shipping-and-returns.jpgShipping

Online Orders

Delivery to UK mainland addresses is FREE for all orders of £50.00 or above. A small charge will be made for orders under this amount. Items are generally delivered within 1-2 working days if an order is placed before 4pm (unless otherwise stated). This is not guaranteed. Orders placed on a Friday before 4pm will be delivered on the following Monday.  Smaller items are sent using Royal Mail and usually arrive within 3-4 days. 

Can you deliver to an alternative address?
Yes, we can deliver to an alternative delivery address, although orders maybe subject to fraud checks. Orders that are paid for using finance, must be delivered to the billing address as part of fraud prevention.

Which couriers do you use?

Parcels are delivered using DPD and TNT.  We use Royal Mail for some smaller items. 

What if I am not in when you deliver?

If you are not in when our courier arrives, they will leave a card for you with details of your order and a phone number to arrange an alternative delivery date. 

Overseas delivery
?

We ship Worldwide! If your country is not currently listed please let us know

Returns

We offer a “no fuss” 14 day return policy.

If you are not completely satisfied with your online purchase, please return it to us. 

You may return your goods (cancel your order) within 14 days from the day after we deliver your order to you. You must inform us that you intend to do so by email/fax/mail first. Custom and special orders are excluded.

Please package the product securely and return the product to us. We ask that you look after the product whilst it's in your possession and that when you return the product to us, you also let us have all the original packaging, tags, labels and accessories. You can either return the goods using an insured carrier or we can arrange to have them collected for you charging you for the carriage back to us. 

If you cancel this contract we will reimburse to you all payments received including the cost of delivery to you (except for the supplementary costs arising if you chose a type of delivery other than the least  expensive type of standard delivery offered by us. We may make a deduction for loss in value of any goods supplied, if the loss is as a result of unnecessary handling by you).

Regarding software and digital item sales the right to cancel and return is lost if the digital content or software is used by the consumer by downloading/installing or registering the data.


Refunds 

We will refund your money as soon as possible after you have let us know you wish to cancel the goods or services and in any case within 14 days of receiving the order back or of you informing us, whichever is applicable. 

Please note that ex-demo equipment and second-hand equipment are not covered by this policy.  

If you are returning goods because they have been damaged in transit please inform us within 2 working days and we will arrange a replacement or refund at your request as soon as possible.

Before returning any equipment, please contact our Customer Service team for a Returns Number to help us identify your item easily upon returning it. We are unable to accept items returned without a valid returns number. 

Sometimes things go wrong and that’s when you need the best from a company.  We will do our best to sort out any problems as quickly as possible to your complete satisfaction.

In the case of goods that fail after two months or ex-demo and second-hand goods that fail any time within the warranty period, we ask that you return the goods to us by an insured method. We will repair the item free of charge and return them to you by an insured delivery method. All associated delivery costs are payable by the customer.

Online purchases are protected under the Distance Selling Directive.  Please note this policy does not apply to in purchases made in-store.

All orders are  insured against loss or damage whilst in transit, please report any damage within 48 hours of receiving your order. You can reach us at sales@mormusic.co.uk


This policy only applies to purchases made online not for goods bought in the stores.

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